ArenaCore for Solution Resellers

ArenaCore provides a visually powerful and highly integrated operations management environment that Customers can extend out to their Service Providers.

By working with Customers directly in the same infrastructure management environment as used by the Customer themselves, ArenaCore can help Solution Resellers to deliver a significant step-up in operations management efficiency and maturity, and also to gain insight into what infrastructure needs the Customer has.

It can be challenging for Resellers to gain full access to the relevant documentation needed to support detailed solution proposal development, or delivery of service level responsibilities. ArenaCore can change the fundamental mode of supply chain interaction, and help therefore to put you at a completely different starting point.

Where a Customer has elected to use ArenaCore for their own internal infrastructure management needs, ArenaCore can in turn support direct visibility for Resellers into relevant approved infrastructure configuration sub-domains.

Even in cases where ArenaCore is not already being used by a specific Customer, the enhanced interaction capabilities supported will provide a superior medium over which to interact within any given opportunity, as all participants would have access to a shared view of the same complex environment information.

A further scenario may exist with regard to Customer accounts for which you are providing standard specified equipment configurations. ArenaCore can provide you with visual tools for development of such complex standard equipment configurations into single line item Products. The customer can then continue to order these items from you on an ongoing basis, potentially incorporating them directly into their own operating environments as managed within ArenaCore.

ArenaCore supports Product Catalog Management as a core capability – this allows you to define and deliver complex standard configured product items reliably and repeatedly using integrated ArenaCore Product Definition to Infrastructure Management flow-through.

Click here for further information regarding ArenaCore Product Catalog Management.

ArenaCore Change and Lifecycle Management capabilities ensure that detailed tracking exists with respect to all configuration actions processed through ArenaCore.

Click here for further information regarding ArenaCore Change Management.
Click here for further information regarding ArenaCore Lifecycle Management.

Relationship Enablement

Introducing your customers to ArenaCore would firstly enable the general benefits of ArenaCore for them, and from there substantially improve your ability to service them more effectively.

For Consultancy type organisations, an opportunity exists to provide implementation and support services for ArenaCore. ArenaCore operates a multi-tenanted customer care environment that enables incident escalation to ArenaCore staff but which otherwise maintains segregation of Customer related information within each Reseller sub-channel.

ArenaCore represents an opportunity therefore on multiple levels for forward looking Reseller organisations.

In terms of ArenaCore how ArenaCore wants to interact with business partners, we are an engineering focussed organisation and are committed to the development of a strong channel partner network through which to introduce ArenaCore to the marketplace.

We have observed how the ICT industry operates for some time and believe that we have some simple but practical engagement policies that create clarity, comfort and benefit for all parties.

Please Contact us for further information.

Partnering Opportunity

ArenaCore is an engineering focussed organisation and is committed to the development of a strong channel partner network in order to enable growth and prevent loss of product focus.

We are keen therefore to develop relationships with interested Reseller and Consultancy type organisations.

In terms of engagement model we have observed how the ICT industry operates for some time and believe that we have some simple but practical engagement policies that create clarity, comfort and benefit for all parties.

Please Contact us for further information.