TMForum Chair Michael Lawrey to speak at Australian Local Chapter Launch

The TMForum has recently chosen Australia as the first location globally to launch its TMForum Local program.

This is exciting news, and I’d like to invite you to join us at either of the Melbourne or Sydney launch events.

These first meetings will be a great opportunity to hear from TMForum Chairman Michael Lawrey regarding recent developments across the TMForum’s industry leading programs.

(In addition to Michael’s role with the TMForum, he is also Executive Director, Defence Engagement for Telstra).

The TMForum provides leadership across the management system architecture and digital product delivery domains globally via its ‘Frameworx’ Enterprise Architecture. Frameworx is in heavy use across large and small service providers globally, and can be regarded as a superset of ITIL/ITSM practices – including also concrete engineering and business process layer blueprints. Knowledge of TMForum blueprints and their application is a valuable asset therefore for professionals working in the ITSM space.

Following some words from Michael there will be plenty of time afterwards for networking including food / drinks.

Details for the Local Chapter events are:

Sydney: September, 16th, 6:30pm
Shelbourne Hotel, 200 Sussex St., Sydney

Melbourne: September, 18th 6:30pm
Ether Conference Centre, 265 Little Bourke St, Melbourne

RSVP is needed by Sept. 12. Please register by contacting Megan Lunde at, and specify the location you wish to attend.

The TMForumLocal event details page may be found here.

I’m looking forward to seeing you there!

‘Mastering Your OSS’ – Book Signing

Ryan Jeffery has recently released his fantastic new book ‘Mastering Your OSS’, and as luck would have it I managed to secure retail copy number 1!

Ryan holds a regular monthly breakfast meeting for professionals working in the Operations Support System (OSS) space, and so I took my copy along to be autographed by the man himself:


This book is loaded with bite-sized pearls of insight representing quite a few years of experience in the context of complex OSS implementation and integration projects.

Ryan has an enthusiastic attitude to his craft, and so the book isn’t a heavyweight ‘billing system implementation’ type read – instead it’s a positive, resourceful look at OSS related subjects that is appropriate for technical or non-technical people alike.

In terms of scope the material has relevance across the service provider, enterprise, SME and startup layers, and would be very handy reading also for anyone in the generalised ICT system architecture / project management space.

Ryan has taken a balanced look across both human and technical elements with a view to getting best-case outcomes under typical real-world problem scenarios. He manages to cover all the main bases in terms of OSS lifecycle from Planning through to Refresh – so that’s quite a bit of territory!

Some great resources are included, for example including content and discussion relevant for OSS business case generation and vendor team management.

Make sure to at least drop past Ryan’s blog site Passionate About OSS for a taste of the type of material in his book (although I find I tend to still like having real books – easier on the eyes!)

For purchasing information please refer to: