TMForum Frameworx Architecture

TMForum Frameworx Architecture

ArenaCore has been built on the TeleManagement Forum’s ‘Frameworx’ enterprise architecture standard for Operations Support Systems (OSS).

The Frameworx standard provides highly detailed Data Model, Application Module, Business Process and Interface specifications developed by the largest telecommunications organisations globally and their well-known equipment vendors within the context of a very large number of network, compute and application implementations.

Frameworx is highly relevant also however with respect to delivery of Infrastructure Technology Information Library (ITIL) based services. Frameworx provides a highly detailed Enterprise Architecture that addresses all five ITIL Volumes, including concrete architectural and engineering artefacts that are commonly used in the design of most leading Operations Support System products globally:

  • Shared Information and Data (SID) Information Model

    The SID is a highly detailed information model containing hundreds of Class/Entity definitions and thousands of related associations & attributes organised into a multi-layered set of modelling domains.

  • eTom Business Process Model

    The eTom process model contains hundreds of detailed business process definitions organised in a multi layered structure that aligns to and supports SID model domains.

  • The Application Framework (TAM)

    TAM is a high level application module view of required application components needed to support eTom business process functions. This can be used very effectively and quickly to create a ‘gap analysis’ of present and missing management system components within any enterprise.

  • TMForum Integration Program (TIP)

    TIP brings together a number of system interface / API efforts within the TMForum into a coherent high level but technically detailed framework, including the Multi Technology Operations System Interface (MTOSI) as implemented by ArenaCore.

Detailed mapping of eTom process definitions against ITIL practices has been performed by the TMForum, and continues to be evolved by TMForum Customer members. This detailed mapping effort allows the Frameworx architecture to be used to support specifically targeted ITIL implementation goals.

Given that Frameworx provides a comprehensive architecture spanning the business, application, interface and information model layers, this mapping effort allows coherent and future-proof utilisation of both off-the shelf and custom developed components in a manner that ensures ITIL service delivery outcomes. (Not to mention leveraging the combined business analysis and technical implementation knowledge of the worlds largest operators of ICT equipment resources).

As a CIO, CTO or Architect responsible for implementation of operations management system environments, Frameworx provides a concrete architectural framework that can be used to implement the specific system elements needed to support selected service process outcomes.

From the perspective of your service delivery staff however, management system architectural integration probably isn’t what they’re job performance is measured on. It takes a lot of work to become knowledgeable about ITIL in the first place, and why would they want to learn a new vocabulary for what are essentially the same concepts?

ITIL  can remain as the working language of your service delivery staff, empowered by the Frameworx management system engineering architecture to drive fulfillment of the many associated information processing needs.

As an ICT Environment Owner, ITIL based service delivery processes may well be what you’ve already been doing for years.

As an ICT Service Provider, you may sell Change, Capacity or Incident Management services to your Customers as specifically contracted items with SLA commitments, or perhaps structured into higher level service products.

The TMForum Frameworx architecture provides ‘under the bonnet’ enterprise architecture/technical implementation patterns by which to both consume and provide ITIL based services and products.

It’s business as usual with ITIL – supercharged with TMForum Enterprise Architecture maturity.

Frameworx treats system integration concerns as a primary concern, such that products implementing these can help you to build a forward looking architectural foundation for your management system environment.

Frameworx puts you in a position to determine and specify exactly what you need from your operations management system vendors.

TMForum Frameworx can preserve your investment in existing management system products, and provide flexibility in future to incorporate new management products across multiple technology domains and from multiple vendors.

Forward View – Virtualisation, Software Defined Networking and Network Functions Virtualisation

The TMForum is working closely with ETSI and other standards bodies to evolve NFV standards, and also with a number of industry based initiatives to drive towards ensuring that commonality emerges across development of management system standards for SDN, NFV and general virtualised services.

Many of the core team members associated with these efforts are highly skilled technical staff members assigned from large scale TMForum member companies.

Frameworx is being evolved very actively by many of the brightest minds in the network engineering domain to accommodate new paradigms such as Software Defined Networking (SDN) and Network Functions Virtualisation (NFV).

The Frameworx architecture has the advantage of both maturity and also rapid evolution due to substantial resourcing from the largest players in the ICT and telecommunications domains.

ArenaCore can provide a highly accessible springboard into the use of Frameworx based system elements, without the expense of dealing with Tier 1 vendors.

Click here to visit the TeleManagement Forum website.

Secure Supply Chain Interactions

ArenaCore Secure Supply Chain Interactions

Interacting with your ICT suppliers can bring you into contact with a world of proprietary solution sales configurators, solution design diagrams and Bill of Materials documents that will fulfill their purpose and be accurate, but which simply don’t integrate or have in-built structural engineering knowledge.

ArenaCore seeks to change this by empowering the ICT environment owner with a single system of record that can be used both by your staff and also suppliers to define, review and approve detailed solution proposal designs, to move these through the ordering and implementation phases, and finally to bed them down as the representation of your as-built configuration state.

The days of needing to manipulate multiple unrelated information sources manually into CMDB, monitoring, help desk or config management systems are closer to being over.

ArenaCore Secure Supply Chain Management Advantages

  • Utilise the full capabilities of the ArenaCore Infrastructure Manager during Supply Chain interactions

    The ArenaCore Infrastructure Manager provides the same powerul visual management capabilities regardless of whether you are designing a new solution or managing an existing environment

  • Keep configuration information within your security perimeter

    ArenaCore configuration management tools are accessible only via secured connections, and do not leave sensitive information behind. Move away from reliance on standalone diagram, spreadsheet or other document types that can be easily compromised.

  • Multi-vendor Solution Proposal Development

    ArenaCore enables you to design a single solution, and then automatically produce Bill Of Material / Order documents for all relevant vendors

  • Reduce technical and therefore commercial mistakes during quotation

    Utilisation of a single configuration design environment during the solution design stage gives your staff a holistic, multi-vendor view of their environment. Shared access to the same configuration data source by staff with appropriate task roles also means that more eyes are across what’s going on, at an earlier stage.

  • Continue to protect sensitive core internal management platforms from external access

    Existing monitoring, help desk and device configuration platforms remain available only to trusted internal staff. ArenaCore has a two stage integration/protection path, and does not need to integrate beyond your core management systems, or into your production networks.

  • Track solution value variations in conjunction with design changes

    Immediately as product items are added or removed from a solution design currently under development, ArenaCore dynamically adjusts the value of associated open Resource Orders to match those changes precisely.

  • Supports automated flow through to CMDB, Monitoring & Help Desk platforms.

    At the time of Purchase Approval all solution item data is already situated within the ArenaCore Shared Information and Data (SID) CMDB model, and is then used to synchronise monitoring/SNMP listener platforms and other Help Desk/OSS elements for rapid support visibility.

Key Function Relevance

Relevance to Lifecycle Management

Lifecycle Management is a key architectural capability via which ArenaCore is able to support rich supplier interaction activities. Click here for further information regarding ArenaCore Lifecycle Management.

Supplier separation from core operations management systems

The model of shared management system thinking presented by ArenaCore may perhaps take some getting used to. Would you really want your suppliers having access to, or utilising, any of your core operations management systems?

It is quite important to understand that in fact your monitoring, help desk and device configuration platforms would remain available only to your existing trusted staff. ArenaCore does not need to integrate beyond these systems, or into your production networks.

ArenaCore only ever functions as a design/change planning and infrastructure inventory management environment, acting therefore as a bridge between your more sensitive core internal management platforms, your internal architects, management and technical staff, and also your approved external suppliers.

Click here for further information regarding ArenaCore Monitoring / Config Management / Help Desk System Integration.

Secured Supplier Access

Security is a primary concern with respect to the ArenaCore extended management system architecture. Our goal for ArenaCore is to meet and exceed the baseline security policy & architecture requirements that would apply in the context of our most security conscious customers, and additionally to support requirements specifically appropriate for this class of integrated management environment.

Click here for further information regarding ArenaCore Security Policy and Architecture.

Lifecycle Management

ArenaCore Lifecycle Management

Management of equipment lifecycle state is a key goal of most modern management system environments.

As a system that manages engineering configuration modifications associated with solution design / change planning activity, it makes sense that ArenaCore accurately captures lifecycle state changes as they occur dynamically.

In environments where lifecycle state tracking has become compromised, it is still common unfortunately for quantities of valuable asset items to remain unused in some cases for years – items that could easily have been re-purposed but which have since become outdated. Confusion can occur as a result of business process execution issues, management system shortcomings and other factors that are not traceable to a failure of execution by any single individual.

This issue can become so ingrained in the way we work however that it is never formally identified as being a problem, and is accepted instead as a by-product of normal operation.

ArenaCore takes responsibility for this situation by acting as a management system integration & orchestration hub to ensure that equipment configuration state is communicated consistently across other management system platforms that ArenaCore integrates with.

ArenaCore can receive Alarm event indications from downstream monitoring platforms, and in turn use these to maintain a summarised view of these indications against the relevant configuration items. This makes it possible to identify items for which alarming has ceased completely, and for how long.

Structured lifecycle control from conception to retirement over all configuration items managed by ArenaCore is the core enabling feature that makes this possible.

ArenaCore Lifecycle tracking can greatly your improve your lifecycle state traceability and therefore your ability to extract maximum value from high value equipment items, in addition to fulfillment of basic governance requirements.

Operations Business Value Chain

Lifecycle state management affects many high level activities within ArenaCore, beginning with Product Specification development:

As Configuration Items are added to your infrastructure environment model within ArenaCore, ArenaCore lifecycle state processing will subsequently allow management of the progression of the item through ordering, to implementation/provisioning and finally activation.

Structured lifecycle state management allows implementation projects to proceed with improved levels of visibility and understanding across multiple teams, sites and suppliers.

If an Order has been placed with one or more Suppliers within ArenaCore, the lifecycle state of each respective order generated will be managed in conjunction with the individual states of items contained within those orders, helping to automate a simplified view across the purchase order layer.

This effect can be seen as a parallel series of linked status flows:

It is worth noting that the above lifecycle state definitions are prescribed by the TeleManagement Forum Multi Technology Operation Systems Interface (MTOSI), and are already in large scale/widespread use globally.

Use of the TMForum MTOSI standard for both Lifecycle state management and operations management system integration allows ArenaCore to provide significant improvements with regard to both item state control within the core ArenaCore Shared Information and Data (SID) configuration database, and subsequently for control of message sequencing over management system interfaces.

ArenaCore Lifecycle Management Advantages

  • Identify valuable unused asset items

    ArenaCore can maintain a summarised view of Alarm event indications against items for which alarming has ceased completely

  • Consistent state handling across ordering and implementation activities

    ArenaCore can support improved levels of visibility and understanding across multiple teams, sites and suppliers

  • Support for governance / traceability requirements

    ArenaCore has structured knowledge of all changes as they have occurred over time. Details for every change made within ArenaCore can be reviewed within the visual configuration context in which they occurred.

  • Consistent state handling across core repository and over management system interfaces

    ArenaCore can ensure that lifecycle state is managed consistently across all other management system platforms that ArenaCore integrates to

Key Function Relevance

Relationship to Change Management

A key benefit of ArenaCore lifecycle management is that all previously approved system infrastructure states can subsequently be recalled, enabling lifecycle tracking for all items in terms of who actioned or approved specific changes, and when.

Additionally, every sub-command action performed within the scope of every edit session that has occurred within ArenaCore can also be recalled and visually wound backwards and forwards, providing a totally clear picture of past change events.

Management of detailed equipment information attributes occurs within the same change control framework such that all previous values for any given managed attribute can be recalled and compared across past version states as required. This capability also applies to dynamically created, user defined attributes.

Click here for further information regarding ArenaCore Change Management.

Relationship to Supply Chain

ArenaCore lifecycle management ensures that any equipment environment design changes made in support of Change Management activities are isolated from the active operational view of your environment, until those changes have been approved. You may therefore elect to allow trusted, expert supplier-partner organisations to perform specific design activities within your ArenaCore instance, without affecting the current operational picture of your environment.

Once approvals have been actioned, ArenaCore can generate associated Bill of Material & Purchase Order documents for assignment to the relevant internal teams & external supplier-partner organisations. ArenaCore will also then manage transposition of the approved ArenaCore ‘Planning’ infrastructure view into becoming the active ‘Operational’ environment view, and the previous Operational view into a Historical view (etc).

Click here for further information regarding ArenaCore Supply Chain Interactions.

Relationship to Monitoring / Config / Helpdesk System Integration

Changes made to the representation of your infrastructure must progress through ArenaCore lifecycle approval state processing prior to becoming accepted as the current known representation of the operational state of your environment. Even if another of your management system platforms is aware of a state change prior to ArenaCore, this approach supports consistent synchronisation of change events by ArenaCore across any other management system platforms that ArenaCore subsequently provides updates to.

Click here for further information regarding ArenaCore Monitoring / Config / Helpdesk System Integration.

Monitoring, Helpdesk and Device Configuration System Integration

ArenaCore Monitoring, Helpdesk and Device Configuration System Integration

Management system integration is a well known pain-point for integration of typical ICT management system products including Monitoring, Config Management and Help Desk/Trouble Ticketing systems.

Even for management products sourced from the same vendor’s product range, integration issues can still make it challenging to realise the expected level of operational business value.

ArenaCore approaches this problem by implementing a standards based interface technology architecture capable of transporting complex operations information structures between management systems of various types. Known as MTOSI (Multi Technology Operations System Interface), this TMForum standard is already in widespread use within the management layer of many large scale telecommunications networks. ArenaCore makes this technology available in an Enterprise ICT context.

ArenaCore provides customers with a CPE (customer premises equipment) integration element called the ArenaCore OSAgent. The OSAgent supports MTOSI messaging and additionally provides an API allowing implementation of customised management system adapters. These adapters provide data transformation and protocol support relevant for each specific management system product.

This architecture allows the central ArenaCore system to communicate with multiple customer owned management system products using the single consistent MTOSI interface standard. It also allows existing management systems to continue to do what they already do very well – even with heightened accuracy. ArenaCore can stay out of their way, acting appropriately to update them with structural change notifications as required.

ArenaCore can preserve and extend your existing investment into other management system environments.

Multi Technology Operations Systems Interface

The following diagram illustrates high level components within the ArenaCore MTOSI architecture:

Key Function Relevance

Relationship to the TeleManagement Forum Frameworx Enterprise Architecture

No product, including ArenaCore, can claim to have a magic fix for all potential issues associated with management system integration. By employing a heavily used, highly evolved standard with a practical implementation approach in an Enterprise ICT context, ArenaCore does however claim that it can help you to assert control.
Click here for more information regarding the TeleManagement Forum Frameworx Architecture.

Relationship to Lifecycle Management and Change Management

In order to act as a management system integration & orchestration hub, ArenaCore must implement lifecycle control over resource assets under management.

Within ArenaCore this is called Change Versioning, and is discussed further under ArenaCore Lifecycle Management and Change Management.

Product Catalog Management

ArenaCore Product Catalog Management

Complex Configuration Management systems such as ArenaCore must support simulation of the real world configuration items they allow management of, both in terms of their internal structure and also the ways in which they can interact with other configuration item types. The ArenaCore Product Specification and Product Catalog capability is where this initial definition process occurs, and is what supports system based understanding of allowable interdependencies & interconnections between the multitude of different manufacturer’s equipment item types.

Successful Service Delivery processes begin with Product Catalog quality.

ArenaCore firstly supports building of core ‘base equipment’ specification definitions, and then utilisation of these in turn to structure together more complex representations of standard & bundled items for eventual consumption by ArenaCore users.

ArenaCore Product Catalog Management Advantages

  • Supports repeatable delivery of complex configured items

    ArenaCore Standard Composite Product Specification support enables delivery of complex equipment solutions in a managed, repeatable manner. ArenaCore Location support can help you to subsequently track where these configurations have been situated, for example in your Branch network.

  • Product Specification Versioning enables managed product evolution

    Product Specification Versioning allows ArenaCore to manage ongoing change to Product Specifications across existing inventories of operational item representations with reliable consistency.

  • Distribution Channel control enables tight supply chain interactions

    You may want some of your Product Catalogs to be globally available, and some to available only to specific groups of Customers. ArenaCore allows you to specifically control who has visibility of your Catalogs.

  • Slot & Port Backward Compatibility support, unified across manufacturers

    Device Slot and Physical Port compatibility can be complex. ArenaCore supports backward compatibility specification for equipment sub-generations that may not automatically extend to the earliest versions of a Slot or Port type.

  • Style based control of visual presentation

    Similar as for a word processing document, ArenaCore Display Style definitions enable single point of control for visual appearance of the same type of equipment items, either in Primary (realistic) or Plan (geometric) views.

  • TMForum Frameworx SID model maturity and Domain interoperation

    The ArenaCore Product Catalog information model has numerous inter-relationships with other domains in the Shared Information and Data (SID) model. By adopting the SID model ArenaCore automatically inherits the maturity of this industry standard and enables ArenaCore Customers to align themselves with the growing architectural reference standard for systems management.

Base Product Specification Definitions

Initial Base Product Specification definitions are developed from Manufacturer specifications to mimic the internal layout and presence of Slots, Ports, Bays, Riser Cards etc.

Base Products may need to support these sub-item types on the Front, Rear or Plan (interior) view aspects. ArenaCore co-ordinates sub-items that have visual appearances on more than one view aspect.

‘Adjacent Slot’ capability allows for placement capability of child equipment items that span more than one Slot holder.

ArenaCore Base Product Specification definition tools are based on visual, easy to understand user interfaces.

Some relevant aspects of the Base Product Specification interface are shown here:

Standard Composite Product Specifications

Within ArenaCore, Base Product items may be combined into progressively more complex Composite Product types that represent recognisable products such as specific server models containing various types and levels of disk and memory capacity.

Standard ‘Kit’ style Composite Product Specifications may also be developed that have a very high level of complexity – for example a complete rack-full of equipment, including all required memory/ disk/CPU/riser/adapter/power supply options and how they are configured together. This item would appear subsequently within the ArenaCore Infrastructure Manager as a single Product Catalog line item. When dragged from the Product Catalog item list, the full visual and structural representation of all configured items will ‘drag out’, and may be inserted wherever the user chooses.

Composite Product Specifications may be constructed by ICT Owner type customers for their own internal use, or by Service Providers/Resellers for sale to their Customers.

Some relevant aspects of Composite Product Specification development and their use in the Infrastructure Manager are shown here:

Product Definition – Bundled Products

ArenaCore Product Bundling allows non-equipment items to be associated with an equipment item. This might include software licenses or other line item type definitions.

This capability can be used to support bundled sales of these types of items by Solution Resellers to their ArenaCore based customers.

Product Catalog Management

Any combination of Base, Composite or Bundled Product Specification definitions can be included into any number of Product Catalog definitions.

Product Catalogs are managed through lifecycle state transitions such that it is possible to develop new versions ‘off-line’, and also to view retired Catalog versions.

Active Product catalogs are made available to ArenaCore customers within the ArenaCore Infrastructure Manager for consumption. All Product Definitions created within ArenaCore may be accessed within the ArenaCore Infrastructure Manager via drag and drop simplicity.

Product Catalog support is a complex foundational aspect of the ArenaCore architecture. We’ve put a lot of effort into making it an easy to use, accessible tool set.

Location Management

ArenaCore Location Management

ArenaCore Location management supports tracking of both geographic and ‘interior’ locations of your equipment items, allowing you to track and manage Location changes in detail.

ArenaCore tracks Location associations as an intrinsic aspect of ArenaCore Change / Lifecycle Management such that as equipment items are moved from Location to Location during day to day operational activities, these changes can be accurately tracked across the lifetime of all items.

ArenaCore Location assignment allows the physical location of valuable equipment items to be tracked and managed across their lifetime with greater reliability than traditional asset management environments.

Geolocation Support

ArenaCore support for geographic location management allows assignment of equipment items to specific street addresses. Mapping integration further provides accompanying latitude/longitude data for validated street addresses.

The following screenshot depicts geolocation search and assignment within ArenaCore:

Interior Location Support

ArenaCore supports management of hierarchical Structure, Floor, Room, Suite & Rack  ‘interior’ locations, allowing detailed resolution of the exact physical location of specific devices within buildings or other structures.

The following screenshot depicts an example of Interior Location definition within ArenaCore:

Security Architecture

ArenaCore Security Architecture

It goes without saying that electronic infrastructure configuration information should be treated as a highest-order security priority for any modern enterprise organisation.

In the context of ArenaCore, security concerns fall across the following high level areas:

Supply Chain Configuration Data Security

Modern ICT supply chain interactions are increasingly driving the need for exchange of configuration information between customers and their trusted supplier/partners.

In particular the trend towards the use of ‘cloud’ based services presents some interesting challenges, as it becomes increasingly harder not to include suppliers in your overall planning domain. How for example can a supplier advise whether cost savings can be achieved by shifting existing in-house services to a cloud model, unless you first share details of those existing services with your supplier?

Once configuration information in the form of standalone diagram, spreadsheet or other document types has been emailed out of your organisation, you then have greatly reduced control over where those documents might eventually go.

ArenaCore addresses this problem by allowing you to open policy based access for trusted suppliers to appropriate sub-domains of your configuration information within ArenaCore. This allows only the relevant staff within those supplier organisations to access your configuration information, and if necessary to transpose it more directly into their own internal solution design tools.

No solution to the sharing of critical information across the supply chain context can ever be perfect, however reducing the proliferation of standalone configuration documents via policy controlled, secure access will reduce your exposure.

ArenaCore Configuration Information Database Deployment Models

ArenaCore is available either as a customer premises solution or as a cloud based platform.

This flexibility allows you to choose the deployment model that is appropriate for your organisation’s needs.

The connected benefits of the ArenaCore centralised supplier marketplace model are still available for customer premises deployments, however you retain control over where your configuration data physically resides (some specific management scenarios are by necessity more limited under the customer premises model).

If your organisation is comfortable working with Cloud based service delivery patterns then you may choose to situate storage of your configuration data within the centralised ArenaCore environment. This mode allows you to take full advantage of ArenaCore’s supply chain capabilities.

The choice is ultimately yours.

Regardless of deployment model, ArenaCore greatly reduces the need for manual diagrams, spreadsheets, word processing documents and emails – particularly those containing detailed, connected representation of your internal infrastructure.

Either way, the result is simply much lower numbers of sensitive configuration documents sitting in the mailboxes and document management systems of other organisations.

ArenaCore Access Security Architecture

ArenaCore allows appropriate access roles to be configured for specific trusted suppliers, regardless of the choice of customer premises or Cloud based deployment models.

We call this aspect of ArenaCore a ‘multi-party’ access model, as it represents a more finely grained division of secured information partitions when compared to the more common ‘multi-tenanted’ access model scenario.

Additionally, ArenaCore supports role based assignment of Operator functions within a Directory Enabled context, such that functional ownership and responsibility can be managed across the constantly evolving shape of your own Organisation structure.

ArenaCore Network Security Architecture

In both customer premises and Cloud deployment modes, ArenaCore incorporates integrated security components for treatment of identification, authentication and access security at relevant layers of ArenaCore technical architecture such as would be appropriate/required by large enterprise customers.

ArenaCore is happy to expand further on these measures in consultation with qualified potential customers.

Infrastructure Management

ArenaCore Infrastructure Management

The ArenaCore Infrastructure Manager is an easy to use, visually oriented tool that supports modelling of the complete composition of your equipment items regardless of the number of levels of parent / child sub-component hierarchy. This includes forward and rearward views of equipment items and also any internally situated components.

Perception is reality – ICT Infrastructure resources are presented and managed within ArenaCore in a highly visual manner including diagrammatic and plan form viewpoints such that operation of the ArenaCore user interface is intuitive. High fidelity views of physical resource items and cabling links allow ArenaCore to be used both as a complex solution proposal configurator, and also as an operational engineering management environment.

Infrastructure Management Primary View

The following screenshots show views of the Primary View within the ArenaCore Infrastructure Manager (click to view larger images):

Infrastructure Management Plan View

Many device items have complex internal structure including items such as such as Riser Cards or Processor Trays. ArenaCore supports a ‘Plan’ mode allowing both internal and External components to be configured into the device in a single dialog, relevant to the specific device of interest.

The following screenshots show views of the ArenaCore Infrastructure Manager with selected items open in Plan mode:

In a modern operating context where reliable configuration information is required for support of both Change Management planning and Incident Resolution/Problem Management activities, ArenaCore Infrastructure Management can provide a new level of maturity especially when compared to solutions supporting only a simple monolithic understanding of ‘Configuration Items’ or ‘Managed Elements’.

The ability to see clearly into what are complex equipment configuration structures provides immediate familiarity to technical users, encouraging correct capture of the engineering level of resolution required to support complex downstream system management operations.

ArenaCore also supports Physical Link Management, enabling you to plan and track physical cabling configuration within the same Change/Approval Management structure.

ArenaCore Infrastructure Manager Advantages

  • Empowered by multi-layered Product Catalog Management supporting complex equipment structures

    ArenaCore Product Specification capabilities support definition of real world equipment items within ArenaCore in terms of internal structure and allowable interdependencies & interconnections. ArenaCore Product Catalog capabilities allow layering of these items into more complex, pre-defined representations of standard & bundled ICT items together for consumption by other internal or external customer users.

  • Secure environment for Configuration Management

    ArenaCore configuration management tools are accessible only via secured connections, and do not leave sensitive information behind. Move away from reliance on standalone diagram, spreadsheet or other document types that can be easily compromised.

  • Integrated Change / Lifecycle Management for traceability and governance

    As a system that manages engineering configuration modifications associated with Change Planning activity, it makes sense that ArenaCore captures relevant state changes automatically and accurately as they occur. ArenaCore Lifecycle tracking can greatly your improve your traceability capability, and your ability therefore to fullfil governance requirements.

  • Multi-vendor infrastructure management capability

    ArenaCore Product Catalog Management tools including Device Slot and Physical Port compatibility assignment management allows compatible equipment specifications from multiple vendors to be utilised on an interoperable basis within ArenaCore.

  • Flow through to CMDB / Resource Inventory

    At the time of Purchase Approval all solution item data is already situated within the ArenaCore Shared Information and Data (SID) CMDB model, and is then used to synchronise monitoring/SNMP listener platforms and other Help Desk/OSS elements for rapid support visibility.

  • Integrated Bill Of Material / Order generation

    ArenaCore is able to automatically produce Bill of Material / Order information directly in conjunction with Change Approval actions as they are completed in the Infrastructure Manager.

Key Function Relevance

ArenaCore Product Catalog Management

ArenaCore Product Catalog Management enables development of both simple and complex Equipment items that operators may easily locate and drag into the working page area of the Infrastructure Manager. Click here to learn more.

Parallel Lifecycle State Management

ArenaCore supports managed approval of changes made to equipment structures and can present any future, current or historical version of equipment structure – all within ArenaCore’s Infrastructure Manager interface. ArenaCore can provide a significant step forward compared to systems that provide only a ‘single point in time’ view of your equipment. Click here to learn more.

Does not block routine operational changes

ArenaCore does not make it difficult to continue performing routine operational environmental changes as required on a day to day basis. ArenaCore is concerned with managing the hierarchical equipment structure of resources utilised across your total environment, and leaves your monitoring, help desk and device config management platforms to perform more focussed aspects of management. Click here for further information regarding ArenaCore Monitoring / Config / Helpdesk System Integration

Infrastructure configuration data security

Your infrastructure environment configuration information is a very sensitive corporate resource. Security is an absolute priority therefore for ArenaCore. Click here for information regarding ArenaCore’s Security Policy and Architecture.

Industry standard architectural representation of core configuration data

ArenaCore has been designed as an implementation of  the TeleManagement Forum’s ‘Frameworx’ enterprise architecture standard for Operations Support Systems (OSS). Click here for further information regarding use of the TMForum ‘Frameworx’ Architecture within ArenaCore.

Change Management

ArenaCore Change Management

Change Management is a multi-layered discipline spanning multiple domains including engineering design, supply chain management, field engineering workforce management, CMDB/Inventory system management and stakeholder management.

ArenaCore aids these activities by supporting automated handling of complex equipment environment information structures across the relevant sub-phases of process execution.

Unless a detailed, hierarchically structured representation of your intended design can be developed, evolved and referenced from a single source, the door is open for confusion to creep in at any point in the downstream process flow.

The ArenaCore Infrastructure Manager allows you to build complex configured designs with both drag / drop visual convenience and also complex internal structure, enabling downstream process execution.

ArenaCore supports key operations support system design patterns in order to drive stronger Change Management outcomes, including a workflow driven core that directs information flow between relevant subsystem interfaces.

We expect however that you may already have your own Change Management environment, possibly spanning one or more Configuration Management Database (CMDB), Help Desk or Asset Management system environments.

The role that ArenaCore addresses within the Change Management domain is to support the engineering complexity, integrated lifecycle management and change versioning capabilities that many workflow, CMDB or Asset Management environments do not support.

ArenaCore ‘backfills’ these systems, complimenting and extending their usefulness by synchronising complex configuration structures into them over industry standard interfaces.

ArenaCore Change Management Advantages

  • Preserves investment into existing Monitoring, CMDB and Help Desk platforms

    ArenaCore helps to unlock value in existing Monitoring, CMDB and Help Desk platforms by improving synchronisation of complex infrastructure information into them on a timely basis.

  • Keep Change configuration information within your security perimeter

    ArenaCore provides visual tools for composing and modifying complex infrastructure environment changes, removing the need for standalone diagrams and other documents required to enable suppliers to understand and work with your configuration structure.

  • ArenaCore is focussed towards a well defined role - and purposefully avoids other areas of capability

    There are numerous types of Monitoring, Help Desk/Trouble Ticketing and Device Configuration systems – it is not uncommon for ICT environments to have more than one of each, all with unique capabilities. ArenaCore is concerned with providing a unified management view across any number of these systems – and leaves them to handle the specifics of their relevant sub-domains.

  • Integrates Change Approval with Supply Chain processes

    ArenaCore is able to automatically produce Bill of Material / Order information directly in conjunction with Change Approval actions as they are completed. Where Customer Purchase Order numbers are generated by or applied into ArenaCore, ArenaCore can subsequently track arrival and implementation status for all expected items.

  • Intrinsic Lifecycle Management

    ArenaCore automatically manages Lifecycle status sequencing directly in conjunction with Design, Change Approval and Retirement actions as they are completed within the ArenaCore Infrastructure Manager.

  • Multi-vendor management capability

    ArenaCore supports multi-vendor Product specification and management in a consistent manner across all aspects of ArenaCore operation, for example allowing Solution Resellers to mix and match products from multiple manufacturers into customised Product Specifications of their own.

  • ArenaCore does not replace your Asset Management system

    Modern Asset Management systems support tagging technologies and tracking capabilities that are not within the scope of ArenaCore. Conversely, ArenaCore supports structural complexity and supply chain capabilities not usually seen within the domain of Asset Management environments.

Key Function Relevance

ArenaCore Infrastructure Management

ArenaCore supports fully versioned change management capability for past, current and future infrastructure version states, providing a single point of reference for both operational management and change audit compliance. ArenaCore can concurrently present past, current and future design infrastructure version states visually, including all associated attribute states going back to conception for all affected equipment sub-component items.

Click here for further information regarding ArenaCore Infrastructure Management.

ArenaCore Lifecycle Management

By supporting a single system of record across Change Management activities, ArenaCore allows you to define intended changes initially at the design stage, and from there to track the subsequent changes that occur to your baseline designs throughout implementation and operational cycles. ArenaCore will continue to track equipment item lifecycle state changes through any subsequent Change events, all the way to retirement.

Click here for further information regarding ArenaCore Lifecycle Management.

ArenaCore Supply Chain Interactions

ArenaCore allows you to make your environment visible to supplier-partner organisations – thereby improving the potential for correct requirements interpretation and elimination of unexpected results as a result of poor visibility at the design stage.

While it may be impossible to do away entirely with spreadsheets, static diagrams and emails during the design stage, ArenaCore management capabilities can enable operators of complex infrastructure to drive more co-operative & direct interaction with trusted suppliers.

Click here for further information regarding ArenaCore Supply Chain Interactions.